terms & conditions

a) Initial service call fee due upon completion of diagnosis or initial visit. All special order parts needed to complete repair must be paid for in advance. Special order parts are non-refundable/returnable once ordered. Return visits will not incur another service call fee, only continuation of standard labor rate.

b) All labor performed carries a 90 day guarantee. 

Parts warranties vary by manufacture.

c) Pool and Spa Winterizing services and pool closing services are preventative services meant to mitigate damage from freezing weather. After completing these services, there is no gaurentee freeze damage won't happen. Mountain Home Spa Company is not responsible for and cannot be held liable for damage(s) to plumbing, equipment and/or pool or spa structure/shell due to freezing weather, even if we have completed a winterize service prior to the damage occurring.

a) Recurring chemical balancing, long term maintenance and cleaning services are scheduled with no binding contract, however payment for the month of service is due at the end of each month of service. By enrolling in our service program, you agree to pay for said services. Services that have already been completed, invoiced and paid are non-refundable. Please allow a one week +/- scheduled service date grace period for services to be completed.

b) Our recurring maintenance services are very fluid and flexible services. Work orders for recurring maintenance services such as regular balance calls on a bi-weekly, weekly or monthly frequency as well as full drain, clean and refill services, winterizing, de-winterizing and new hot tub start-up services list certain general tasks that we may need to complete as needed in order to maintain the cleanliness and water quality of the hot tub. Because every hot tub and every situation is different, some of the tasks listed on any individual service call's work order or specific job on said work order, may not be completed if they are not needed even though they are listed on the individual job. There is no simple, uniform way to care for a hot tub. Our service is built around maintaining a standard of quality month to month and in the long term, so we perform a combination of certain tasks based on the current condition of the hot tub, it's water quality, frequency of use, sanitizer used and purpose of use. The complete list of the tasks we may perform if needed is what is listed on our work orders. On each service call we internally log data regarding which tasks were completed, the units current condition, chemical readings, filter life, water life, etc. along with photos. We do not automatically send this data to our customers but it is available anytime upon request. Furthermore, the frequency in which a full cleaning (drain, deep clean, sanitize, refill and balance) is needed is typically once per quarter but may vary depending on the current situation. When on recurring service, if a special circumstance arises that warrants a full cleaning and water change and our technician discovers it on their regular balance call, you may not be notified ahead of time that the service is being completed. If you require advance notice for this situation, please specify that when enrolling in our program. We do not work around short term rental schedules unless an agreement has been made upon enrollment. For more detailed information regarding our recurring service's procedure and policy, please contact us via phone or email.

c) A form of payment with a signed authorization form is required to be kept on file when enrolling in any recurring service program. (Excluding payment by check) If a customers payment form is ACH draft or Credit Card, the customer may not be informed ahead of time that payment is being processed unless specifically requested. Payment for all recurring services and associated required parts and additional services are processed between the 26th and the end of the service month.

d) Mountain Home Spa Co. (Formally Absolute Pool & Spa Care, llc) is not responsible for injury, accidents or damages resulting from the misuse, overuse or negligence of hot tubs, pool or saunas, by homeowners or guests of vacation rental properties. The homeowner assumes full responsibility for the cost of any additional need for service or repair caused by misuse, overuse or negligence by the homeowner or guests of vacation rental properties.

e) All hot tubs, pools and saunas must be GFCI protected and either directly wired (if 220v) or plugged in to a dedicated circuit (if 115v). It is the homeowner's and/or the original installer's responsibility to ensure all electrical wiring meets state code requirements and is installed correctly. Mountain Home Spa Co. takes no responsibility and cannot be held liable for damages or injury resulting from wiring that doesn't meet the state code requirements or that has been previously wired incorrectly.

f) By requesting to be enrolled in our recurring service programs, in any frequency or combination of services, the customer agrees to Mountain Home Spa Company's terms and conditions listed on this page and on any work order, invoice or estimate.

a) Purchaser/Lender Agreement:

Purchaser agrees to financing terms detailed above. No penalty for early repayment. Purchaser understands that late payments (after 10-day grace period) incur $40 late fee. If payment has not been made within one month of due date, and no previous arrangement has been made for payment, the lender reserves all rights to repossess all property outlined in this agreement. In the event of repossession due to default of this agreement, The Lender reserves all right to enter the Purchaser's property (i.e., Home, Yard, Patio or Deck where the property is located, Driveway, etc.) to disable and remove all property related to this agreement. In the event of repossession due to default of this agreement, The Purchaser is responsible for the full, unpaid, past due balance. After repossession, all future payments will be canceled.

b) Privacy Policy:

The Lender collects Personal Information and Non-Personally Identifiable Information ("NPI") for use only within the company. The Lender does not share any information with any outside source/company. Any information the Lender collects is used solely to facilitate/verify Purchaser identity and lender agreement. If the Purchaser has any questions about the information collected and how it is used, they may contact the Lender for details at any time.

a) Estimated products and/or services, including estimated hours of labor and all pricing for said products and/or services outlined in estimates are subject to change. If the estimate has been approved, signed and/or a deposit has been made toward the total cost of the estimate OR invoice and a change in product, service and/or pricing is needed, a "Change Order" will be created and sent to the customer for review and approval. Only after the change order has been approved does the customer and service provider agree to honor the change to the estimate or invoice.

a) Credit/Debit, PayPal, Venmo, Cash App & Bitcoin payments are accepted and subject to a 3.5% processing fee. Other payment methods such as Cash, Check and Zelle are available and are not subject to a processing fee. 

b) The standard payment term is net 3 days, if the invoice is overdue by a total of 30 days, we reserve the right to charge additional compounding interest at a rate of 5% per day until the total amount of the invoice (including interest) is paid in full. Payment arrangements can be made upon request. 10% discount for new customers applies to the initial service call rate only and only applies if promo is clicked and the requested form is filled out.

c) Invoicing and billing is paperless unless a paper statement is requested. 

Autopay options for recurring services are available upon request.

d) Mountain Home Spa Co. (Formally Absolute Pool & Spa Care, llc) agrees to provide the product(s)/service(s) listed on our invoices, estimates and work orders upon receipt of payment in full OR receipt of agreed upon partial payment. Partial payment arrangements must be agreed upon in advance and approved by a Mountain Home Spa Co. representative and the customer. Listed product(s)/service(s) remaining unpaid shall not be excluded until payment has been received. Recurring service programs are invoiced at the end of each month and we agree to continue service prior to payment.

e) By requesting service, verbally or written, one time or recurring, signing any invoice, estimate, work order or contract issued or completing payment (full OR partial), the customer agrees to the terms and conditions outlined here and/or in said issued document. Furthermore, the customer agrees to provide payment in full for any and all services outlined, either completed or previously requested and yet to be completed.